Privacy Policy
Last Updated: January 15, 2025
At Nanowovenoscillation, we understand that your privacy matters deeply. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you engage with our self-development platform focused on inner peace cultivation.
Information We Collect
We collect various types of information to provide you with personalized learning experiences and improve our services. Your trust is essential to us, so we're completely transparent about what we gather and why.
Personal Information You Provide
Automatically Collected Information
How We Use Your Information
Every piece of information we collect serves a specific purpose in enhancing your learning journey. We believe in using data responsibly to create meaningful experiences rather than just gathering information for its own sake.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Personalizing your learning experience | Profile preferences, progress data, course interactions | Legitimate interest and contract performance |
| Providing customer support | Contact information, account details, support history | Contract performance |
| Processing payments | Billing information, transaction history | Contract performance |
| Improving our platform | Usage analytics, feedback, performance metrics | Legitimate interest |
| Sending course updates | Email address, course enrollment data | Consent and contract performance |
Data Sharing and Third Parties
We maintain strict control over who can access your information. We never sell your personal data to advertisers or marketing companies. However, we do work with trusted partners to deliver our services effectively.
Important: We only share your information when it's necessary for providing our services, required by law, or when you've given explicit consent.
Service Providers We Work With
All third-party providers sign data processing agreements with us and must follow strict privacy standards. They can only use your information for the specific services they provide to us.
Your Privacy Rights
You have significant control over your personal information. These rights aren't just legal requirements for us – they're fundamental principles we believe every user should have.
Access and Control
How to Exercise Your Rights
You can manage most privacy settings directly through your account dashboard. For more complex requests or if you need assistance, contact our privacy team at [email protected]. We typically respond to privacy requests within 10 business days, though complex requests might take up to 30 days.
Data Security Measures
Protecting your information is one of our highest priorities. We've implemented multiple layers of security to safeguard your data from unauthorized access, alteration, or deletion.
Technical Safeguards
Organizational Security
Data Retention and Deletion
We don't keep your information forever. Our retention policies balance your privacy rights with legitimate business needs and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until account deletion + 30 days | Service provision and legal compliance |
| Course progress data | 3 years after last login | Allowing users to resume learning |
| Payment records | 7 years | Tax and legal requirements |
| Support communications | 2 years | Service improvement and dispute resolution |
| Analytics data | 26 months (anonymized) | Platform improvement and trend analysis |
When data reaches its retention limit, we securely delete it using industry-standard methods that make recovery impossible. You can request earlier deletion for most data types by contacting our support team.
International Data Transfers
While Nanowovenoscillation is based in India, we use cloud services and partners that may store or process your data in other countries. We ensure appropriate safeguards are in place for any international transfers.
All international data transfers comply with applicable privacy laws and include appropriate safeguards such as standard contractual clauses or adequacy decisions.
If you're located in the European Union, we ensure any transfers outside the EU meet GDPR requirements. For users in other regions, we apply similar high standards regardless of local legal requirements.
Changes to This Policy
Privacy laws and our services evolve over time, so we occasionally update this policy. We'll always notify you of significant changes and never reduce your privacy rights without your consent.
Contact Our Privacy Team
Have questions about this policy or how we handle your data? We're here to help.
Email: [email protected]
Address: 401/414 Rajhans Complex Ring Road, next to Nirmal Hospital, Surat, Gujarat 395002, India
Phone: +919582772244
Our privacy team typically responds within 48 hours during business days.